How to fix Netflix No Sound Error

Netflix is a popular movie streaming app we all use today. But some users are have reported a Netflix no sound issue on their Windows system. If this is the problem you are experiencing, you are in right place. In this article, we have listed some troubleshooting tips and tricks to fix the no sound problem in Netflix.  

How to fix Netflix No sound issue on Windows 10? 

  1. Change Audio Settings in Netflix
  2. Change the device’s audio settings to Studio Quality
  3. Close all the unused Browser tabs 
  4. Update audio driver
  5. Switch audio output to HDMI connection
  6. Update Microsoft Silverlight
  7. Reinstall the audio drivers 

1.Change Audio Settings in Netflix

Probably, the issue is related to the video that is set to a sound option that is no longer supported by your computer. In such a case, changing the audio settings in Netflix should help. Here is how to do it. 

  • On your Windows system, launch Netflix.
  • Play any movies or TV show that you want to watch.
  • While the show or movie is streaming, place your cursor on the device screen and Click the Dialog icon that appears on the player options at the bottom.
  • If the surround sound (5.1) is selected change it to a non 5.1 option.
  • Now try playing the Netflix again and see if this resolves the problem. Continue to the next tip if the problem persists.

2.Change the device’s audio settings to Studio Quality

You can set the default audio settings on your system and check if this solves the problem. Here is how to do it.

  • On your Windows system, press Windows key + R simultaneously.
  • Type mmsys.cpl on the Text box and press Ok button.
  • Now in the Sound Window, go to Playback tab and select the playback device that you use while playing Netflix. 
  • Choose Set Default option and click Properties.
  • Now On the Speaker properties, go to Advanced tab and select the option 24 bit, 192000Hz (Studio Quality) from the drop-down list. This will set the sample rate and bit depth to be used while running in shared mode. 
  • Click Ok to apply the changes. 
  • Now launch Netflix and play audio on Netflix to check if this solves the problem. If not read on to know more troubleshooting tips.

3.Close all the unused Browser tabs 

The performance of Netflix streaming is attributed to the available resources on your system. Make sure to close all the unused browser tabs and applications to free up memory and resources for streaming Netflix videos. 

4.Update audio driver

An Update mostly helps to resolve the glitches with your audio drivers. Follow the below steps to update your audio driver.

  • On your Windows Start menu, type Windows + X key simultaneously.
  • Select Device Manager and scroll down click the option Sound, video and game controllers.
  • Right-click on your Sound driver and select Properties from the drop-down menu.
  • Go to the Drivers tab and click Update Driver. The Windows will automatically search and download the latest update.
  • Once the update process is completed, restart your system and verify if your audio works. If not proceed to the next tip.

5.Switch audio output to HDMI connection

Sometimes you need to manually change the audio output to an HDMI connection. If you have sound problems in Netlfix probably the audio settings on your system didn’t switch to HDMI connection on its own. Here is how to switch the audio output to HDMI connection.

  • On your Windows system, go to Start menu and type Control Panel on your search box.
  • Click the Control Panel from the search results.
  • Go to Hardware & Sound on the left side of the menu.
  • Click Manage audio devices under the option Sound.
  • Select the device with HDMI or Digital Audio and click Set Default. 
  • Click Ok to apply the changes and close the window. 

6.Update Microsoft Silverlight

Netflix uses Microsoft Silverlight which is a browser plugin that can be updated through Microsoft’s website or via Windows Update.make sure you are running the latest version of Microsoft Silverlight as it ensures if the audio/ video playback is working normally.

  • On your Windows system, go to Start menu and click the Settings.
  • Now navigate to Updates & Security. 
  • Select Windows Update and click Check for updates button.
  • Allow your system to install updates if available. 
  • Once done play the test video on Netflix to check if the problem is resolved. 

7.Reinstall the audio drivers 

If all the above-mentioned methods fail to resolve the issue, probably reinstalling the audio drivers may help.

  • On your Windows system, go to Start menu and press Windows key+ X simultaneously.
  • Click Device Manager from the search results.
  • Scroll down and select Sound, video and game controllers.
  • Right-click on your audio device and select Uninstall device from the drop-down menu.
  • Now restart your system.
  • Once your computer restarts, Windows automatically installs the device driver.

That’s all there is to it. Did this article help? Write to us in the comments below.

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